Frequently Asked Questions

Find answers to common questions about our products, services, shipping, returns, and more. Can't find what you're looking for? Contact us and we'll be happy to help!

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Frequently Asked Questions

How do I place an order?

Can I cancel my order?

How do I track my order?

Can I modify my order after placing it?

What payment methods do you accept?

How long does shipping take?

Do you offer free shipping?

What if my package is lost or damaged?

Can I change my delivery address?

Do you ship internationally?

How do I return an item?

How long do I have to return an item?

Who pays for return shipping?

How long does it take to process a refund?

Can I return opened products?

Are your products authentic?

How do I choose the right product for my skin type?

Do you offer product samples?

What if I have an allergic reaction to a product?

How do I know if a product is suitable for my skin?

How do I create an account?

I forgot my password. How do I reset it?

How do I update my account information?

Is my payment information secure?

Can I view my order history?

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